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Case Studies -
Top-10 online STM online database
Background
Imagine that you are at the helm of one of the top-10 online
STM online databases used by libraries and researchers. How
did your publication gain this enviable position of becoming
the ‘must-have’ resource?
What does
it take for such a scholarly database to become the
pre-eminent authority in the field and build a well-
regarded brand? Once you get there, what does it take to
hold on to the top spot?
There are
many answers to the above question but certainly, the
product must have an abundance of the most
highly-sought-after scholarly literature in the fields you
serve (in this case, some 3 million records). It needs to be
updated constantly with content from various sources both
within and external to your organization; in this case, over
2,100 peer-reviewed titles.
That is a
lot of content to process; with the full text along with
abstracts, bibliographic citations, cited references for
journal articles, book chapters, tests and measurements,
etc. How do you process all this content within a tight
publishing time-frame making certain you retain the highest
degree of quality and accuracy throughout the entire
process?
Business Solution
It was
clear that the company needed more than a traditional
conversion company. They required a partner who would take
the time and would be able to understand their process and
content.
They
selected Value Chain International, Ltd. as their content
processing partner because of our expertise in processing
this content and most importantly, our commitment to quality
and accuracy. VCIL has a process where it can obtain
accuracy more than 25 times greater than their competitors
when processing printed pages. These and other such
innovations are at the heart of what separates the VCIL
production from the others.
Approach
This publisher has an efficient and disciplined publishing
process. VCIL was able to model their requirement and fine a
way to fit in to become ‘an extension of their
organization.’
We also
put the time zones to use as when the client finishes their
end-of-day process, VCIL takes over to add the additional
steps and transformations required. Value-Chain also
implemented a seamless multi-optioned communication system
allowing for our people to be ‘at the end of the intercom’
as they may require for consulting on any issues which
arise. We implemented an emergency system to automatically
flag certain articles as ‘put this to the front of the pile’
enabling an even faster turnaround for critical issues.
In fact,
that is the mantra of Value Chain – to become so seamless
and integrated within the organization that we are perceived
as being ‘just down the hall.’
Benefits
This
partnership has yielded many benefits for all concerned.
Transforming content may seem easy. It is the attention to
detail, accuracy and quality which makes this process work
day after day, processing thousands and thousand of records,
articles, books, citations, etc.
Although
the client had expected a slowdown around holiday periods,
they were ecstatic to see how the production machine keeps
delivering. We are honoured to be the content processing and
transformation partner and strive to ‘earn our stripes’
every day
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